Vynflow's Scheduler & Pools turns case allocation into an operational control layer. Organize teams into work queues, define shifts and rotations, and let the platform assign cases to whoever is actually on the clock — so nothing sits unowned and no one is overloaded.
Define who handles what and when. Pools group your team into work queues, shifts decide who is available, and assignment rules connect cases to operators with no manual dispatch.
Group team members into pools that own a stream of work. Cases route to the right pool first, then to an eligible operator within it.
Set working hours per shift and rotate them across the week, so coverage reflects how your team actually staffs the operation.
Override the schedule for holidays and special events. Exceptions adjust coverage without rewriting the underlying rotation.
Track when individual users are away. Time-off is respected by routing, so cases never land on someone who isn't there.
Cases are routed and assigned automatically to available users, driven by pool membership and the active shift schedule.
A live board shows queue state and performance at a glance, so managers can see where work is flowing and where it's stuck.
Assignment isn't a black box. Every case carries the timestamps needed to measure throughput, and the operations board turns those timestamps into the metrics managers actually care about — without anyone filling in a spreadsheet.
Scheduler & Pools is built for teams running real operations at scale, and is available on the Organization plan.
Pair pools with shifts and the operations board to govern workload across large teams — less manual coordination, cleaner handoffs, and better cycle-time performance.
Let Vynflow route every case to an available operator and watch your cycle times on the operations board.